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FAQ

HERE’S SOME OF OUR MOST FREQUENTLY ASKED QUESTIONS. If you don’t see an answer to your query please email us or contact us on Live Chat. Thank you.  toastoffice@atoastinthepost.co.uk

 

I want to send more than one toast to one address, do I have to pay individual postage for each gift?

Our toasts are designed to be sent direct to the recipient however we understand that you may want to order a range of toasts to send back to yourself to hand deliver, or send more than one toast to one household.  Please email the details of which drinks you wish to order and we’ll send you a discount code to use on your orders to refund unnecessary delivery costs.

My payment has failed?

Payment can ‘timeout’ in checkout if there is a delay in entering address/payment details or there is an issue with your payment provider.  Please reorder if this happens.  An email notification is sent out to confirm receipt of all successful orders.

I'm struggling to upload my photo

 

 

I can't add more than one toast to my basket?

Due to the individual personalisation of each toast and the requirement to send each toast to different addresses we removed the multiple delivery option because customers were struggling to link each toast to each address and message card.  To simplify the process the system now only allows one toast to be processed at a time.

How soon will my order be dispatched?

All orders received by midday Monday to Friday are dispatched the same day. Order received after midday are dispatched the next working day.  Please note all orders placed after midday on Friday are dispatched on Monday.

My order suggests it has been signed for but it hasn't been received?

The Royal Mail tracked delivery service uses a GPS system so if your order has been suggested as delivered but your recipient hasn’t received it please let us know and we will contact Royal Mail for more detailed information.  If Royal Mail are unable to pinpoint the delivery we will put in a claim on your behalf and either refund or resend your toast.

I'm ordering one of these to be sent back to me. Can I see it before I give it to my friend?

Our toast boxes are sent completely sealed ie all wrapped ready for the recipient.  You would have to break the seal to view the toast which will ruin the gift box. We are saving you a job so you don’t need to gift wrap!

Do you include paperwork in the gift boxes

All of our toasts are a gift so we don’t include invoices in the gift boxes, or with the order.

Can I order more than one 'Little Extra' to go with my toast?

Yes you can order more than one little extra, no problem.

Do the santa hats go on all Chrstmas 'toasts'?

They will do – while stocks last.

The bottles that don’t fit the santa hats are: Patron Tequilla, Disaronno and our larger bottles ie wines, prosecco and champagne.  We will decorate each and every box with our Christmas labels if we know your order is for Christmas, and we have a fab range of Christmas greetings cards.

I've used the wrong address on my order

Not a problem.  Let us know as soon as you have placed the order and we can make the necessary alterations before your order is processed.

Do you offer refunds?

Details of our refund policy is outlined here.  If there is a problem with the delivery of your order we will liaise with Royal Mail on your behalf and submit a claim if required.

Returns Policy

 

A favourite tipple means so much more when
chosen and sent with a thoughtful message!

100% RECYCLABLE PACKAGING
More Info

Range of
Quality Mixers

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Champagne
& Bubbles!

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Personalised Message
Card With All Orders

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Predesigned
Cards

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If you experience any problems with uploading your image or typing in your message to print on the message card, then please either:

  1. Contact us via our LIVE CHAT and we will do our best to help resolve your problem, or
  2. If you are using a mobile device and have come from a Facebook Advert link then please try connecting to the website directly (www.atoastinthepost.co.uk) via your main website browser such as Chrome or Safari, or
  3. If you are using a mobile device but have access to a desktop/laptop then try using this to create the message card, or
  4. Checkout your 'toast' and then when you receive your email order confirmation, please simply email us your image/photo and required message and we will create the message card for you and email you a proof.  We will aim to produce and email this proof to you within 2 hours of receiving your email during normal office hours.  We will not dispatch your 'toast' until you have confirmed you are happy with the message card proof.

Thank you.

Postage Options


48HR TRACKED

£3.95 (estimated 2-3 days)

Posted via Royal Mail Tracked 48 service.

Royal Mail aim to deliver the item within 2-3 working days but this is not guaranteed (especially during this pandemic period). You will be able to track the progress of the delivery through the Royal Mail website (tracking number provided after dispatch) and you will receive an automated email once the item has been successfully delivered.


24HR TRACKED

£4.95 (estimated 1-2 days)

Posted via Royal Mail Tracked 24 service.

Royal Mail aim to deliver the item the next working day but this is not guaranteed (especially during this pandemic period). You will be able to track the progress of the delivery through the Royal Mail website (tracking number provided after dispatch) and you will receive an automated email once the item has been successfully delivered.


GUARANTEED NEXT WORKING DAY

£8.95

Posted via Royal Mail Special Delivery service.

This is a guaranteed next working day delivery service and delivered before 4pm. You will be able to track the progress of the delivery through the Royal Mail website (tracking number provided after dispatch) and you will receive an automated email once the item has been successfully delivered.


Please note:

Orders for same day dispatch must be received by 12 noon on a working day.

Working days are Monday-Friday.  Orders received after 12 noon on a Friday will be dispatched the following Monday.

Rates are for UK delivery only and include:

• Offshore Scotland
• Northern Ireland
• Channel Islands
• Isle of Wight