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Our Returns Policy

We aim for perfection and want you to be happy every time you shop with us.

In the unlikely event that something goes wrong, here’s what we’ll do to put things right.

Damaged Items

All our parcels are carefully packed by hand in the ‘Toast in the Post Office’, and we go to great lengths to ensure they arrive in pristine condition. If your order does arrive damaged in transit, we will replace it on receipt of photographs to show the damage.  Simply email your order number and a photograph of the damage to: [email protected]. You will not be required to return the items.

Cancelling an Item

All our orders are personalised, packaged and dispatched within 24 hours of receipt so we are unable to offer cancellations. Orders are placed directly into a production queue on receipt.

Personalisation

You are responsible for the spelling of your personal message and your image upload when creating your message card.  You have the opportunity to review your personalised card before Adding to Basket.  We are unable to edit your order once it is placed.

 

 

A favourite tipple means so much more when
chosen and sent with a thoughtful message!

100% RECYCLABLE PACKAGING
More Info

Range of
Quality Mixers

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Champagne
& Bubbles!

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Personalised Message
Card With All Orders

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Predesigned
Cards

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If you experience any problems with uploading your image or typing in your message to print on the message card, then please either:

  1. Contact us via our LIVE CHAT and we will do our best to help resolve your problem, or
  2. If you are using a mobile device and have come from a Facebook Advert link then please try connecting to the website directly (www.atoastinthepost.co.uk) via your main website browser such as Chrome or Safari, or
  3. If you are using a mobile device but have access to a desktop/laptop then try using this to create the message card, or
  4. Checkout your 'toast' and then when you receive your email order confirmation, please simply email us your image/photo and required message and we will create the message card for you and email you a proof.  We will aim to produce and email this proof to you within 2 hours of receiving your email during normal office hours.  We will not dispatch your 'toast' until you have confirmed you are happy with the message card proof.

Thank you.

Postage Options

48HR TRACKED

£3.95 (estimated 2-3 days)

Posted via Royal Mail Tracked 48 service.

Royal Mail aim to deliver the item within 2-3 working days but this is not guaranteed (especially during this pandemic period). You will be able to track the progress of the delivery through the Royal Mail website (tracking number provided after dispatch) and you will receive an automated email once the item has been successfully delivered.

24HR TRACKED

£4.95 (estimated 1-2 days)

Posted via Royal Mail Tracked 24 service.

Royal Mail aim to deliver the item the next working day but this is not guaranteed (especially during this pandemic period). You will be able to track the progress of the delivery through the Royal Mail website (tracking number provided after dispatch) and you will receive an automated email once the item has been successfully delivered.

GUARANTEED NEXT WORKING DAY

£8.95

Posted via Royal Mail Special Delivery service.

This is a guaranteed next working day delivery service and delivered before 4pm. You will be able to track the progress of the delivery through the Royal Mail website (tracking number provided after dispatch) and you will receive an automated email once the item has been successfully delivered.

Please note:

Orders for same day dispatch must be received by 12 noon on a working day.

Working days are Monday-Friday.  Orders received after 12 noon on a Friday will be dispatched the following Monday.

Rates are for UK delivery only and include:

• Offshore Scotland
• Northern Ireland
• Channel Islands
• Isle of Wight